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Return & Exchange Policy

Exchanges

MustelaUSA.com is unable to issue exchanges over mail.

Returns Policy
A Return Authorization is required to make a return for a refund or store credit. Customers have within 30 days of purchase to request a Return Authorization. Please contact customerservice@mustelausa.com for further instructions along with the reason for return.

Damages and Product Issues
Contact customer service directly for instructions and replacements. Please email us at customerservice@mustelausa.com.

Receiving a Refund
A refund will be issued once we have received your returned items. Your refund will be credited to the credit card used for the original transaction. Please note that refunds will take up to 10 business days of the reception of the return to process. 

Other Returns

We cannot accept returns from retail stores.

 

Contact our Customer Service Department at customerservice@mustelausa.com with any questions regarding the status of your order or return. Our business hours are Monday-Friday between 9:00am-5:30pm EST (except for major U.S. holidays).